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Business processes at Neit Consulting

„Implementing team assistant brought immediate results. It dramatically increased our awareness of all the process details related to our contracts. I really like that the information is available immediately and is clearly presented. I am sure that our customers have noticed this as well as a further step in the continual improvement of our services.“

Radek Vojta, Neit Consulting company executive

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About the company

Neit Consulting provides consultation services for information and communications technology. Its specialists are primarily focused on providing solutions based on Oracle application platforms and technology:

  • Data storage and Business Intelligence
  • Oracle E-Business Suite
  • Company architecture design
  • System integration
  • Custom software development
  • Administration and performance optimization
  • Testing
  • Training for Oracle products and technology

The challenge

Neit Consulting has defined its main processes – it holds the ISO 9001:2008 quality management certificate. The company does not have a central information system to fully cover these processes. Neit Consulting uses a system to manage knowledge and documents (Confluence), a system for assigning resources and creating work reports (internally developed application) and a system for creating invoices (Money S3). The company also uses MS Office and a set of Google Apps. Accounting and human resources are completely outsourced. Expectations of company management from the implementation of the team assistant application:

  • Improvement in the management of all main processes
  • Detailed overview of all activities concerning main processes
  • Acquisition of source materials for further process optimization

The solution

Implementation of team assistant for main processes:

  • Delivery of services for fixed projects with fixed deadlines at fixed prices
  • Delivery of body shopping services
  • Delivery of licensing

These main processes are further comprised of sub processes for:

  • Creating bids
  • Contractual negotiations
  • Creating orders
  • Allocating resources and creating work orders
  • Creating purchase orders
  • Receiving invoices
  • Issuing invoices

These were supplemented in a second step with auxiliary processes covering human resources.

Number of users: 30
Time required for defining and testing processes: 2 weeks
Implementation date: March 2011
Currently existing information systems are integrated into the processes.

 

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Support for the operations management of AKM MAJER & PARTNERS

„Using team assistant to handle various agendas has really increased our work efficiency. We have a detailed overview of the progress being made on individual cases. This gives us the necessary materials for better management.“

Jitka Procházková, executive director AKM Majer & Partners, www.akmajer.cz

 

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About the company

The law offices of AKM MAJER & PARTNERS provide comprehensive legal services in the areas of civil law, commercial law, financial law, labor law, and administrative law. The majority of its cases involve the judicial recovery of debts.

The challenge

To improve process efficiency, introduce a uniform approval procedure, and at the same time digitize paper records. No information system is used for managing company operations. Processes are defined in guidelines and internal procedures.
Expectations of company management from the implementation of the team assistant application:

  • Easily viewed digital records of various agenda
  • Support of systemic work
  • Quick and easy addition of new agendas/processes

The solution

Implementation of the team assistant product for the following areas:

  • Internal IT support
    • HW support
    • SW support
    • Data management
    • IT department management instruments
  • Support for human resources
    • Hiring, record keeping, setting access rights, training
    • Work attendance, approval of vacations, time off
    • Employment assessment procedures, incentive program
  • Approval processes for company needs
    • Approval of guidelines, procedures, templates
    • Approval of purchases

Currently existing work procedures and guidelines were used when modeling processes. Processes continue to be optimized based upon user feedback and statistical analysis.

Number of users: 70
Time required to test and define processes: 1 month
Implementation date: June 2011

 

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IT department support for Český inkasní servis

„Transferring request records into the team assistant application allows us to manage them effectively. The status of requests is constantly monitored by both those entering the requests as well as the IT department. We are also considering using team assistant for building management, maintenance and equipment repairs.“

Mário Olšovský, executive director Český inkasní servis, spol. s r.o.

 

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About the company

Český inkasní servis, spol. s r.o. provides services for claims management, out-of-court debt collection, and judicial recovery of debts.

The challenge

To keep records of and handle requests associated with the implementation of a new information system.

A new central information system is being implemented. The current information system is being operated in parallel. Aside from incremental project implementation of the new system, it is also necessary to support the old system. This leads to various user requests for:

  • Setting or modifying the new information system
  • Addressing operational needs
  • Migration demands
  • Correction of errors, which must be done either with the support of the internal IT department, or in cooperation with the IS supplier
Expectations of company management from the implementation of the team assistant application:

  • Immediate overview of requests which have been filed, both current and completed, including detailed information about the status of the request, the persons responding to the request, and a complete history
  • Accessing the application with the possibility of entering requests both for the company’s own employees as well as users with external access to the IS
  • Support for the systematic handling of certain types of requests

The solution

Implementation of the team assistant product for keeping records and handling all of the aforementioned requests. Successful implementation required:

  • Good definition of the criteria for selecting an approach to handling a request (by the internal IT department or external IS supplier) and procedures for handling all cases
  • Use of mass import and entering users into the system (we do not use an LDAP type central address service to manage this)
  • Use of a request bin from which individual employees collect requests to be handled according to the area of their competence

We were able to define a single process for all types of requests.

Number of users: 190
Time required to define and test processes and enter user settings: 2 weeks
Implementation date: March 2011

 
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